Maintaining customer relationships has never been easier
With Engage, your customer management is flexible, personalised and simple. Your customers will love you.
Get 24/7 access to Engage to try it out.
Your customer data are always structured
Customer data, contacts, notes and documents are visible at a glance at all times.
Easy access anywhere anytime
Whether on the computer or on your mobile phone, keep track of your customer data on the go with the Ticiservice app.
Transfer your customer bases with ease
You can transfer your customer data from another system using a simple template.
Further advantages to you with Ticiservice Customer Relationship Management
Successful sales with customer segmentation
Assign your customers to categories and control your marketing activities with ease.
Swiss hosting
All your customer data are hosted here in Switzerland. If you have a specific legal requirement, we can store your data wherever you need.
Individual organisation of your contacts
Define your own categories and select your contacts using filters.
Are you looking for a powerful and efficient solution to manage your Customer lifecycle?
Look no further than Engage, our cutting-edge CRM application.
Engage offers a comprehensive suite of features that will enhance your customer relationship management and elevate your team’s productivity.
Company Dashboard
The Company Dashboard within Engage is streamlined for optimal oversight, displaying key sections for monitoring sales, customer details, specifications, feedbacks, and opportunities, each designed to offer specific insights. Sales data, customer analytics, and detailed specifications can be accessed here for strategic planning. Feedback and opportunities counters offer a quick snapshot of customer engagement and growth potential. This dashboard simplifies task management and enhances team efficiency by integrating self-service features and enabling real-time information, aligning perfectly with Engage’s ethos of facilitating customer relationship management through intuitive design and automation.
Campaign and Feedback Management
Additionally, our robust campaign management tools allow for the seamless execution of email marketing strategies and feedback requests, ensuring a continuous cycle of improvement and customer engagement. The customer map feature provides valuable insights into the geographical distribution of your clients, optimizing your market reach and service delivery.
Clients Specification Management
Engage features a sophisticated client specifications management system designed to align your products precisely with client expectations. This dedicated module supports detailed record-keeping and tracking of client requirements, enabling you to tailor your products and services to fit the specific needs of each client with greater accuracy and efficiency.
Customizable Filters and Enhanced Reporting
Our customizable filters let users tailor their dashboard views to sort and prioritize items based on criteria such as status, priority, and more, making client relationship management more efficient. Engage’s advanced reporting and analytics offer in-depth performance tracking and help identify opportunities for service improvement.
Segmented Access Levels and Activities Tracking
Engage offers differentiated access levels tailored to various roles within the organization, administrators, managers, and team members, providing appropriate permissions and functionality. Our platform enables precise assignment and tracking of quotes, activities, and customer interactions, ensuring accountability and streamlined operations.
Sample Management with Approval Workflow
Engage’s sample management module integrates a robust approval workflow, ensuring each sample meets rigorous quality standards before distribution. The system tracks the sample’s status from preparation to dispatch, with each phase marked for easy oversight. Key details, including ownership, associated campaigns, and timelines, are presented cleanly, alongside a log of status updates and user activity for full transparency. This approach is essential for maintaining product excellence and customer trust.
Who is Engage for?
Engage is a dynamic CRM solution offered by Ticiservice International, tailored to meet the business needs of various sizes. It’s ideal for organizations looking to optimize their customer relationship management processes. Engage is perfect both for small businesses getting off the ground and for large enterprises aiming to streamline their operations. The application provides essential tools and features to manage customer relationships effectively. Distinguished for being extremely practical, simple, and intuitive, Engage allows you to effortlessly manage products, campaigns, and opportunities, track progress, and collaborate with your team in real time, making it the ideal solution for CRM professionals, managers, and administrators who wish to improve customer relationship management and boost productivity.
Moreover, Engage is the preferred option for companies seeking to enhance service levels without wasting time and resources. It’s a cost-effective solution for those wishing to avoid pricey implementation and customization projects. With Engage, even businesses with limited budgets can improve their customer relationship management governance.
If your current solution is failing to increase customer satisfaction and is cumbersome for your team to use, and if you’re tired of managing licenses and maintenance, Engage is the perfect solution for you. Specifically, Engage provides everything you need to support your customers and build strong relationships with them, without wasting time. The application is designed to be practical, simple, and intuitive, to maximize service quality. Therefore, we invite you to introduce Engage to the person or team responsible for your customer relations department and experience the difference it can make.
Are you still wondering if it's for you?
Comprehensive Customer Relationship Management
Efficiently manage your client interactions, track sales opportunities, and nurture customer relationships without extra overhead. Engage’s CRM system is designed to handle all aspects of your customer engagement from a single platform.
Enhanced Team Collaboration and Productivity
With Engage, your team’s productivity is our priority. Simplify task management with automated workflows and an intuitive interface that accelerates response times and streamlines collaboration.
Insightful Analytics for Strategic Decision-Making
Leverage the power of Engage’s analytics to monitor team performance, identify sales trends, and refine your processes. Real-time data visualizations provide actionable insights to drive your business forward.
Engage is what you need
To begin, Engage provides an accessible and efficient means to elevate your customer engagement quality. Our platform is intuitive, enabling you to streamline your CRM processes, leading to significant time and cost savings. The flexible access levels and detailed customer interaction records mean you can customize the system to meet your unique business requirements.
Moreover, Engage’s real-time communication capabilities facilitate seamless collaboration among your team members, keeping everyone aligned and informed. Automated workflows for managing customer inquiries, orders, and feedback help you maintain control over your customer service operations.
Engage is adaptable, supporting an unlimited number of users with tailored permissions, and offers detailed management of customer interactions through customizable filters. Say goodbye to complex and expensive CRM solutions. Try Engage and witness the transformative impact it can have on your customer relations efforts.
Take a look at our tutorial section to see how easy it is to configure it.
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